Privacy Policy

This Privacy Policy explains how NEXTBOUND Ltd collects, uses, stores, and shares personal data when you visit our website, use our products, communicate with us, or interact with our services.

We design our products for business users and teams. The personal data we process depends on how you use the service, your account settings, and the information your organisation chooses to provide.

We collect account information such as your name, email address, company name, role, login details, billing details, and preferences. We also collect usage information such as device data, log data, IP address, browser type, pages visited, feature usage, and approximate location.

When you use the platform, we may process prompts, files, workspace data, support messages, integrations, and outputs that you or your organisation submit. This data is used to provide and secure the service.

We use personal data to provide the service, manage accounts, process payments, deliver support, improve product quality, protect against misuse, communicate updates, and comply with legal obligations.

Where permitted, we may also use business contact information to send product news, educational content, or event invitations. You can opt out of marketing communications at any time.

• To authenticate users and maintain secure sessions.
• To monitor reliability, performance, and product usage trends.
• To respond to questions, support requests, and security issues.
• To enforce our terms and prevent fraud, abuse, or unauthorised access.

Customer workspace data is processed to generate responses, automate workflows, and provide product functionality requested by you or your organisation. We do not use customer workspace data to train public models unless your organisation has expressly enabled a setting or agreed to a separate arrangement that allows it.

You should avoid submitting highly sensitive information unless your plan, configuration, and internal policies are appropriate for that use case.

We may share personal data with trusted service providers who help us host infrastructure, process payments, deliver analytics, provide customer support, send communications, and secure the service. These providers are authorised to process data only as needed to provide services to NEXTBOUND Ltd.

We may also disclose information where required by law, to protect rights and safety, in connection with a business transaction, or with your consent.

We keep personal data for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, maintain security, and enforce agreements. Retention periods vary depending on the data type, account status, and applicable law.

You may request deletion of certain personal data, subject to contractual, legal, security, and backup limitations.

We use technical and organisational measures designed to protect personal data, including access controls, encryption in transit, monitoring, backups, and internal security practices. No system is completely secure, but we work to reduce risk and respond to issues promptly.

NEXTBOUND Ltd may process and store data in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as contractual protections and provider commitments.

Depending on where you live, you may have rights to access, correct, delete, restrict, export, or object to certain processing of your personal data. You may also have the right to lodge a complaint with a data protection authority.

To exercise rights, contact privacy@nextbound.com. We may need to verify your identity and, if your account is managed by an organisation, direct your request to that organisation.

We may update this Privacy Policy to reflect product, legal, or operational changes. The latest version will always show the effective date above.

Questions can be sent to privacy@nextbound.com or by writing to NEXTBOUND Ltd at its registered business address.