Privacy Policy

1. Introduction

Welcome to Nextbound Ltd ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nextbound.uk (the "Website") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website or use our services. By accessing or using our Website and services, you agree to this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us. The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials (username, password, account preferences)
• Payment information (credit card numbers, billing address) - processed securely through third-party payment processors
• Communication preferences and marketing consent
• Any other information you choose to provide in correspondence with us

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and your visit. This information does not reveal your specific identity but may include:

• Device and browser information (IP address, browser type and version, operating system)
• Usage data (pages visited, time spent on pages, click patterns, referring URLs)
• Location information (country, city based on IP address)
• Cookie identifiers and similar tracking technologies
• Technical information about your internet connection and service provider

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, social media platforms, data brokers, and publicly available sources. This information may be combined with other information we collect about you to improve our services and marketing efforts.

3. How We Use Your Information

We use the information we collect or receive for various business purposes, including:

3.1 Service Delivery

• To provide, operate, and maintain our Website and services
• To process transactions and send related information
• To manage your account and provide customer support
• To deliver and facilitate delivery of services to you
• To respond to your inquiries and solve any potential issues

3.2 Communication

• To send you technical notices, updates, security alerts, and support messages
• To send promotional communications (with your consent where required)
• To respond to your comments, questions, and requests
• To provide information about our services, offers, promotions, and events

3.3 Analytics and Improvement

• To understand how users access and use our Website
• To evaluate and improve our Website, products, services, and marketing
• To develop new products, services, features, and functionality
• To perform data analysis, identify usage trends, and measure effectiveness

3.4 Legal and Security

• To comply with legal obligations and respond to legal requests
• To protect our rights, privacy, safety, or property
• To detect, prevent, and address fraud, security breaches, or technical issues
• To enforce our Terms of Service and other agreements

4. How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve and analyze our Website. Cookies are small data files stored on your device that help us provide a better user experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly
• Analytics Cookies: Help us understand how visitors interact with our Website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements

5.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Website.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When we no longer need to process your personal information for the purposes specified in this Privacy Policy, we will delete or anonymize your information. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws:

8.1 Rights Under UK GDPR

If you are a resident of the United Kingdom, you have the following rights:

• Right of Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request correction of any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request deletion of your personal information under certain conditions.
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information.
• Right to Object: You have the right to object to our processing of your personal information.
• Right to Data Portability: You have the right to request transfer of your data to another organization.

8.2 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. International Data Transfers

Our servers are located in the United Kingdom and European Union. If you access our Website from outside these regions, please be aware that your information may be transferred to, stored, and processed in a different jurisdiction.

When we transfer personal information outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the relevant authorities or transfers to countries with adequate data protection laws.

10. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links

Our Website may contain links to third-party websites and services that are not owned or controlled by Nextbound. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our Website and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at: